Social Media Terms of Use/House Rules

Social Media Terms of Use/House Rules 

General Information 

This document outlines key information related to Shannex’s social media accounts. We appreciate your interest in following our pages as we strive to share content that appeals to our growing audiences and team of Great People. In addition to sharing helpful information and updates, social media enables us to hear from you—receiving and responding to your questions. For our team, social media is a service to strengthen our connection, and we are eager to welcome online community members who engage in a way that aligns with our Guiding Principles of being compassionate, honest, professional and safe.  

The type of content shared includes:  

• News and Announcements 

• Visual (photos, videos) and written stories/features (e.g. people, communities, partnerships, grant recipients, upcoming events) 

• Updates on new developments, construction, programs, and special projects 

Monitoring 

Our social media accounts are typically active Monday to Friday, from 8:00 a.m. to 4:00 p.m. AST and are managed by the Brand Team in Halifax, Nova Scotia. Posts and responses are generally made during these hours. For enquiries received in the evening or on weekends, we will respond during regular business hours.  

Enquiries 

Shannex responds to questions, comments and/or direct messages during regular working hours. While our team members strive to reply to all enquiries, we may be occasionally limited in our ability to respond individually.  

For enquiries that contain confidential information (including personal details such as names or medical conditions), please use the Contact Us form on our website as it will ensure we can provide a detailed and private response.   

Commenting 

We welcome public dialogue on Shannex’s social media accounts, and are committed to upholding a community that adheres to our Guiding Principles of being compassionate, honest, professional and safe. We require comments to be relevant and respectful. While we value open and transparent communication, our team reserves the right to remove comments deemed inappropriate, unfounded or malicious. Further, we may occasionally make the decision to remove an individual from our community—including blocking an account or profile from further engaging in our online community.  

Comments may be removed for the following reasons: 

• Use of profane language 

• Abusive or oppressive language, including any comments that are racist, sexist, homophobic, misogynistic, transphobic, or promote bigotry 

• Sexual or violent imagery or links 

• Harassment or abusive language directed at individuals or groups 

• Violations of privacy for individuals or groups 

• Business solicitations or spam 

• Off-topic or irrelevant content 

• Partisan, political or policy-based commentary  

Comments on Shannex’s posts are not endorsed by Shannex, including those made by team members. Dependent on the nature of the commentary, Shannex may report the account/user to the relevant social media platform. 

Links to other websites and ads 

Links to third-party websites and advertisements for third-party products or services may appear on our platforms. However, these links are not affiliated with or endorsed by Shannex. We are not responsible for the information provided through these links or ads. 

Privacy 

Shannex’s social media accounts are hosted by third-party service providers, which means we have limited control over them. We encourage users to read the privacy statements and user agreements of these services before signing up. 

Please note that our social media platforms are publicly accessible, and comments can be seen by anyone. To protect your privacy, we recommend avoiding the posting of personal information about yourself or others. 

When content is collected through our social media platforms, Shannex adheres to the Government of Nova Scotia’s Website Privacy Policy and the Freedom of Information and Protection of Privacy Act. 

Last Updated May 2025* 

*Shannex reserves the right to modify these guidelines at any time. Continuing to follow Shannex’s social media platforms constitutes acceptance of these terms.