Parkland Promise™

At Parkland, every detail has been considered to help you live your best life. And that includes The Parkland PromiseTM, which delivers the ultimate in peace of mind: the flexibility and freedom to live your way.

Residents First

Life at Parkland is, quite simply, all about you. Your preferences, as well as feedback, constantly guide and inspire our range of offerings from our menus and meal options, to our activities, service options and even accommodations. Our staff are committed to providing unparalleled service excellence – we call it our “Residents First” philosophy and it puts you and your wellbeing, as well as your current and future needs, at the centre of everything we do.

Money Back Guarantee*

From the location to the lifestyle, we are so confident that you will love everything about Parkland that we offer a 30-day Money Back Guarantee. If you are not happy, with the services and accommodations offered, we will refund one month’s suite rental in full.

One Monthly Bill

All utilities including heat, hot water, hydro, high-speed internet, local phone and cable are on one, HST-free bill, as are campus amenities, activities and other services included in your chosen lifestyle option.* One easy bill streamlines monthly billing, saving you from dealing with multiple utility providers and fluctuating monthly costs.

No Long-Term Contracts

At Parkland, there are no long-term contracts. At any time, 30 days’ notice is all that is required if you wish to move from our community.

Priority Access

From independent lifestyle suites to additional supportive care options, Parkland is designed to ensure that as your needs change, your style of living doesn’t have to. As a Parkland resident, you will receive priority access to Supportive Lifestyle suites in our Continuum of Service, regardless of the size of the wait list from the external community.

 

 

*Money-Back Guarantee: Resident must stay at Parkland for at least 90 days in order to qualify for the Money-Back Guarantee. Parkland will refund the Resident one month’s suite rental in full, and there will be no exit fee. The Resident will only be responsible for paying for service fees not included in their selected Lifestyle option, including any applicable taxes. In order to receive the Money-Back Guarantee, the Resident must submit notice in writing to Parkland to terminate their rental agreement within the first 90 days of occupancy. If the Resident vacates suite before the 90-day period there will be no refund. The Money-Back Guarantee does not apply to short-term stays, respite stays, winter stays, Memory Care and Enriched Care service lines. Parkland reserves the right to unilaterally amend, suspend or terminate this offer at any time, or to deny eligibility for any abuse of the offer.

**Local phone and cable excluded as part of package at Parkland on the Glen.  High-speed internet/Wi-Fi is an additional charge at some locations. All monthly rents are HST exempt. HST charges may apply on select a la carte services.