Vous êtes déjà une personne résidente ou un proche d’une personne résidente ? Communiquez avec notre agente de liaison avec les personnes résidentes et leurs familles.
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Vous êtes déjà une personne résidente ou un proche d’une personne résidente ? Communiquez avec notre agente de liaison avec les personnes résidentes et leurs familles.
Formulaire de contact
Basic Cable ConnectionA basic cable connection is included as part of every resident's service package. Additional channels can be purchased through the Parkland Plus additional services menu.
Not included at The Highbury or The Pemberley at Parkland West Bedford
Furniture PackageFor residents in Memory and Enriched Care, Parkland supplies a hospital bed with mattresses, linens, a nightstand and storage for clothing (either a cabinet/armoire or closet).
Concierge ServicesThe concierge is located either at the entrance of our All-Inclusive Lifestyle buildings or at the main entrance of a single-building community. The concierge offers support with booking appointments, making maintenance requests, taking reservations for transportation services, accepting deliveries and responding to requests.
Towel & Linen ServiceHousekeeping attendants provide towel and linen service which includes collecting, washing, drying, folding, and returning to the resident's suite.
Window Treatments All suites come with neutral, high-quality window treatments to ensure residents can move in with privacy from day one.
KitchenResidents living in an Independent Lifestyle enjoy a suite with a sink, dishwasher, fridge with built-in freezer, and a stove (or cooktop).
KitchenetteAssisted Living and Memory Care suites come equipped with a mini fridge. Most Assisted Living suites also include a microwave.
Common Area Wi-FiResidents and their guests have access to free Wi-Fi in the common areas of all buildings.
Secure, In-Suite Wi-FiOur wireless internet is ideal for watching Netflix or other streaming video content, video calling or downloading music. Service includes internal tech support and residents can cancel their service at any time.
Heat, Water and ElectricityAll communities are equipped with back-up generator to ensure residents have uninterrupted access to heat and lights during inclement weather.
Electricity not included at The Pemberley at Parkland West Bedford
Basic Phone ConnectionA basic telephone connection is included as part of every resident's service package, including local calls.
Not included at The Highbury or The Pemberley at Parkland West Bedford
Long Distance, International CallingLong distance and/or international calls can be arranged at an additional cost through the Parkland Plus additional services menu.
Transportation ServicesAvailable to all residents, transportation services are based on availability and arranged by reservation.
Weekly HousekeepingHousekeeping service is provided once per week, inside a resident's suite. Supportive Lifestyle suites will also receive a "daily tidy" as part of their housekeeping package on the remaining days of the week. Learn more about Housekeeping at Parkland.
Personal LaundryIncludes one load of clothing and/or personal items to be washed, dried, folded and returned to the resident's suite.
Daily MealsTwo daily meals are included in the All-Inclusive Lifestyle (typically lunch and dinner). Residents in a Supportive Lifestyle have three meals per day plus snacks included. Learn more about dining at Parkland.
Guest MealsResidents are encouraged to welcome family members and friends to enjoy a restaurant-style meal in the dining room.
Access to Parkland Plus Residents who need or wish to add services or support over and above their service package can select from a list of offerings in our Parkland Plus menu. Learn more about Parkland Plus.
24/7 Health Team On-SiteCompassionate professionally trained healthcare team members are always present and ready to offer support in the case of an emergency.
24/7 Emergency ResponseFor residents in need of emergency assistance, a member of our team is available 24 hours a day. The system includes a panel in each suite, as well as on the wall of common areas.
Medication AdministrationMedications will be administered by a certified medication administrator as ordered by a resident's Physicians. Learn more about Medication Administration at Parkland.
* Select locations may not provide med admin for Lifestyle residents based on staffing.
Support With ADLsCan included walking, mealtime assistance, dressing, grooming, application and removal of compression stockings, using the washroom and transferring.
Specialized Memory Care ProgramMemory Care suites are located on a floor uniquely designed to support the physical and cognitive needs of individuals living with Alzheimer's Disease or other forms of dementia. Learn More about Memory Care.
Incontinence ProductsIncontinence products are included for residents in Enriched Care and can be ordered by residents in other lifestyle options. Continence care is considered part of a resident's direct care in all Supportive Lifestyle (includes assisting the resident to the washroom).
Access To On-Site Amenities (Games Room, Gym, Etc.)Residents have full access to on-site amenities ranging from indoor to outdoor spaces. Each location's amenities are unique. To learn more, visit a loation near you.
Harmony Wellness ProgramA dedicated team member schedules, organizes and hosts activities. Activities are coordinated in a calendar of events and provided to residents. Learn more about the Harmony Wellness Program.
Events (Social, Recreation)Residents can enjoy live entertainment, wine and cheese socials, seminars, faith-based programming, scheduled outings and more.
Gym & Fitness ClassesResidents are welcome to use the fitness centre at their leisure or by participating in many scheduled fitness classes each week.
On-Site SalonResidents can book an appointment at the on-site salon for services such as a haircut, colouring, and aesthetics.
Secured Access BuildingWith the health and safety of residents in mind, every point of entry is secure and accessible either by keypad or access card.
Designated Dining RoomsSupportive Lifestyle dining rooms are designed to provide an intimate dining experience allowing for more individualized attention from team members and a comfortable environment for enjoying meals near the resident's suite.
Indoor Parking (Where Available)Each community offers a range of designated and undesignated parking options.
Outdoor Parking (Where Available)Each community offers a range of designated and undesignated parking options.
Extra Wide Doorways & Spacious WashroomsOur buildings are designed to meet accessibility standards, including extra-wide doorways that accommodate wheelchairs and walkers.
Washer & Dryer AccessResidents in Lifestyle Apartments and All-Inclusive Lifestyle have access to a washer and dryer, either in their suite or on their floor.
NeighbourhoodFor residents in Memory Care and Enriched Care, secure neighourhoods provide restricted access through secure points of entry, enabling residents to freely enjoy their space with peace of mind.
Specialized Design FeaturesSupportive Lifestyle floors are often designed with handrails and seating in common areas. Memory and Enriched Care are designed with continuous walking paths, private accessible suites with additional design features to support residents with physical or visual limitations.
