{"id":36,"date":"2019-03-28T14:12:55","date_gmt":"2019-03-28T18:12:55","guid":{"rendered":"https:\/\/experienceparkland.com\/?page_id=36"},"modified":"2025-07-10T11:11:17","modified_gmt":"2025-07-10T14:11:17","slug":"parkland-promise","status":"publish","type":"page","link":"https:\/\/experienceparkland.com\/en\/life-at-parkland\/parkland-promise\/","title":{"rendered":"Parkland Promise\u2122"},"content":{"rendered":"\n
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The Best of Retirement Living<\/h1>\n<\/div>\n\n\n\n
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At Parkland, every detail has been considered to help you live your best life in retirement. And that includes The Parkland PromiseTM<\/sup>, which delivers the ultimate in peace of mind: the flexibility and freedom to live your way. <\/p>\n<\/div>\n\n\n\n

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Residents First<\/h4>\n\n\n\n

Resident feedback constantly guides and inspires our team. From the design of our communities to the menus, services and programs, Parkland\u2019s team works to ensure our offerings reflect resident preferences. Team members are committed to being compassionate, honest, professional and safe while delivering exceptional service at every turn. Learn more about our Philosophy of Service<\/a>.<\/p>\n<\/div>\n\n\n\n

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Money Back Guarantee*<\/h4>\n\n\n\n

Resident wellbeing, happiness and quality of life is at the centre of all we do. From your first visit to the day you sign a lease, our team works to understand your lifestyle, needs and preferences. We are so confident in our process to help you get settled, familiar and connected with life at Parkland that we offer a 30-day Money Back Guarantee. Residents who are less than satisfied will receive one month\u2019s suite rental in full.<\/p>\n<\/div>\n\n\n\n

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One Monthly Bill<\/h4>\n\n\n\n

To help you spend more time doing what you love and less time managing multiple utility providers, Parkland offers a single monthly bill outlining your selected lifestyle option costs (heat, hot water, electricity, local phone, basic cable and common area Wi-Fi are included), plus a detailed account of any additional services you purchase.<\/p>\n<\/div>\n\n\n\n

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No Long-Term Contracts<\/h4>\n\n\n\n

Our team understands the challenges of long-term contracts, especially year-long leases for seniors who may be faced with an unexpected need to relocate. At Parkland, your peace of mind is our first priority, which is why we only require 30 days’ notice when you choose to leave our community.<\/p>\n<\/div>\n\n\n\n

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Priority Access<\/h4>\n\n\n\n

At Parkland, our Continuum of Service is designed so you can access increasing levels of support as your needs change over time. When you or a loved one needs to access a lifestyle option with more services or care, you can rest easy knowing Parkland residents have priority access\u2014regardless of the size of the wait list from the external community.<\/p>\n<\/div>\n\n\n\n

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View our range of retirement lifestyle options <\/a>to find one that meets your needs.<\/p>\n\n\n\n

*Money-Back Guarantee: Resident must stay at Parkland for at least 90 days in order to qualify for the Money-Back Guarantee. Parkland will refund the Resident one month\u2019s <\/em>suite rental in full, and there will be no exit fee. The Resident will only be responsible for paying for service fees not included in their selected Lifestyle option, including any applicable taxes. In <\/em>order to receive the Money-Back Guarantee, the Resident must submit notice in writing to Parkland to terminate their rental agreement within the first 90 days of occupancy. If the Resident <\/em>vacates suite before the 90-day period there will be no refund. The Money-Back Guarantee does not apply to short-term stays, respite stays, winter stays, Memory Care and Enriched Care <\/em>service lines. Parkland reserves the right to unilaterally amend, suspend or terminate this offer at any time, or to deny eligibility for any abuse of the offer.<\/em><\/p>\n\n\n\n

**Local phone and cable excluded as part of package at Parkland on the Glen.  High-speed internet\/Wi-Fi is an additional charge at some locations. All monthly rents are HST exempt. HST charges may apply on select a la carte services. <\/em><\/p>\n<\/div>\n\n\n\n

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The Best of Retirement Living At Parkland, every detail has been considered to help you live your best life in retirement. And that includes The Parkland PromiseTM, which delivers the ultimate in peace of mind: the flexibility and freedom to live your way. Residents First Resident feedback constantly guides and inspires our team. From the… Read more<\/a><\/p>\n","protected":false},"author":51,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"yoast_head":"\nThe Parkland Promise: Putting Residents First | Parkland<\/title>\n<meta name=\"description\" content=\"The Parkland Promise is to provide seniors the freedom and flexibility to live their way. 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